Your information. Handled responsibly.

Who We Are

This Privacy Policy explains how we collect, use and protect your personal information when you interact with our website and services.

Neurological Rehabilitation Wales CIC
Glynneath, Neath Port Talbot, United Kingdom
Email: nrwglynneath@outlook.com

We are the data controller for personal information collected through this website.

Personal Information We Collect

We only collect the information we need to provide our services. This may include:

• Contact information: your name, email address and details included when contacting us.
• Quote submissions: your name, general location, quote and consent choice.
• Training video consent: your name, email, video reference and consent choice.
• Availability or booking enquiries: information about your needs or preferred times.
• Technical data: IP address, browser type, device type and basic analytics used for security and performance.

We do not collect full postal addresses for quotes or testimonials. Where a location is requested, this is limited to a town or county.

How We Use Your Personal Information

We use personal information for the following purposes:

• Responding to enquiries: providing information, answering questions and arranging appointments.
• Publishing quotes with consent: adding approved quotes to the Quotes page.
• Removing quotes: responding when consent is withdrawn.
• Managing training video consent: continuing, removing or editing footage according to the person's choice.
• Maintaining security and performance: monitoring website use and preventing misuse.

We do not sell personal information or use it for unrelated marketing.

Legal Basis for Using Your Information

We process personal information under the following lawful bases:

• Consent: when you submit a quote, provide a video consent response or give permission to publish information.
• Legitimate interests: to respond to enquiries, maintain website security and operate as a community rehabilitation service.
• Legal obligations: where information must be retained or disclosed to comply with UK law or regulatory requirements.

Where we rely on consent, you may withdraw it at any time by emailing nrwglynneath@outlook.com.

How We Share Personal Information

We only share personal information when necessary and appropriate. This may include:

• Service providers: such as Formspree, which processes form submissions sent through the website.
• Legal or regulatory bodies: when disclosure is required to comply with the law.

We do not sell personal information and do not share it with third parties for their own marketing.

How Long We Keep Information

We keep personal information only for as long as necessary for the purposes described in this policy.

• Enquiry information: retained for a reasonable period to manage requests and follow-up communication.
• Quotes and consent records: retained while the quote is published and for a short period afterwards.
• Training video consent records: retained while the relevant video is in use and for a short period afterwards.

When information is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you may have the right to:

• Access personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where appropriate.
• Object to certain processing based on legitimate interests.
• Withdraw consent where processing relies on consent.

To exercise these rights, contact nrwglynneath@outlook.com.

You may also raise concerns with the Information Commissioner's Office if you believe your data has not been handled properly.

How We Protect Information

We take appropriate technical and organisational measures to protect personal information from loss, misuse or unauthorised access.

• Secure form processing through trusted providers.
• Restricted internal access to personal information.
• Regular website security and performance monitoring.

No system can be completely secure, but we work to ensure information is handled safely and responsibly.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When changes are made, the last-updated date will be revised.

We encourage visitors to review this page periodically to remain informed about how personal information is protected.

Contact Us

Questions about this policy or how personal information is handled can be sent to:

Neurological Rehabilitation Wales CIC
Email: nrwglynneath@outlook.com