Privacy Policy

1. Who We Are

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

Neurological Rehabilitation Wales CIC
Glynneath, Neath Port Talbot, United Kingdom
Email: nrwglynneath@outlook.com

We are the data controller for all personal information collected through this website.

We only collect the information we need to provide our services. This may include:

Contact information: your name, email address, and any details you include when contacting us.
Quote submissions: your name, general location, your quote, and your consent choice.
Training video consent: your name, email, video reference, and your consent choice.
Availability or booking enquiries: information you provide about your needs or preferred times.
Technical data: IP address, browser type, device type, and basic analytics used for security and performance.

We do not collect full postal addresses for quotes or testimonials. Where we request a location, this is limited to town or county only.

To respond to enquiries: providing information, answering questions, and arranging appointments.
To publish quotes with consent: if you consent, we will add your quote to the Quotes page.
To remove quotes: if consent is withdrawn, we will remove your quote promptly and respectfully.
To manage training video consent: we will either continue using or remove/edit footage depending on your choice.
To maintain website security and performance: monitoring usage and preventing misuse.

We do not sell your personal information or use it for unrelated marketing.

Consent: when you submit a quote, provide a training video consent response, or give permission to publish information.
Legitimate interests: to respond to enquiries, maintain website security and performance, and operate as a community rehabilitation service.
Legal obligations: where we must retain or disclose information to comply with UK law or regulatory requirements.

Where we rely on consent, you may withdraw it at any time by emailing nrwglynneath@outlook.com.

Service providers: such as Formspree, which securely processes form submissions sent through our website.
Legal or regulatory bodies: if required to comply with the law.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Enquiry information: kept for a reasonable period to manage your request and follow-up communication.
Quotes and consent records: kept while your quote is published and for a short period afterwards.
Training video consent records: kept while the relevant video is in use and for a short period afterwards.

When your information is no longer needed, we securely delete it or anonymise it.

To exercise any of these rights, please contact us at nrwglynneath@outlook.com.

You also have the right to raise concerns with the Information Commissioner’s Office if you believe your data has not been handled properly.

While no system can be completely secure, we work to ensure that your information is handled safely and responsibly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Neurological Rehabilitation Wales CIC
Email: nrwglynneath@outlook.com